Customer service

You can return your order within 30 days of receipt. If you exercise your right of withdrawal, we ask you to return the product with all delivered accessories and in the original condition and packaging. You can register your return using our return form.

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can mail to: [email protected]. Our customer service staff will look into the complaint and try to resolve it to everyone's satisfaction. We will reply to your complaint within 14 days of receipt; if it takes longer, we will notify you.

Do you want to exchange the product? This is certainly possible if the return conditions are met. Please contact [email protected] or call + 31 (0)20 - 261 48 83. Please make sure to include the fully completed return form in your return package.

Once you have placed an order, all the items in that order will be shipped at once. The item with the longest delivery time determines the final shipping date of your order.

We aim to deliver your order as soon as possible. Therefore, orders placed before 23:00 on working days will be shipped within 24 hours. Still haven't received your order after 5 working days? Then please contact our customer service.

Our products are shipped to:

• Netherlands
• Belgium
• Germany
• France
• Austria
• Switzerland
• Spain
• Italy
• Luxembourg
• Poland
• Portugal

Delivery times and costs may vary by country.

Yes, up to an amount of €50 there are shipping costs associated with an order. These shipping costs are: €2.99

For orders above €50, shipping is free to addresses in the Netherlands and Belgium.

Please note that shipping costs differ per country.